Job Summary: The Senior Manager will translate business needs into functional workflows, lead hands-on implementation of Zoho ERP and related applications, and drive automation across Finance, Sales, Projects, and Procurement. This is a tactical, execution-heavy role focused on bridging business process gaps, managing vendor coordination, and ensuring timely delivery of system improvements.
Key Responsibilities:
1. Implementation & Process Automation:
- Own hands-on configuration and implementation of Zoho ERP and related modules.
- Define workflows, data models, and test cases; manage BRD creation, UAT, and user adoption.
- Build reusable automation components for lead routing, fitment, renewals, and approvals.
2. Integration & Data Management:
- Maintain integration inventory (APIs, middleware, and data synchronization).
- Work with internal tech teams and vendors to ensure stable interfaces across platforms.
- Support the creation of dashboards, KPI tracking, and business intelligence workflows.
3. Operational Reliability:
- Manage Tier-1 application support and escalation workflows.
- Track SLAs, uptime, and vendor compliance.
- Support cybersecurity hygiene, patching, and user access protocols.
4. Collaboration & Training:
- Conduct training and documentation for end-users across departments.
- Coordinate UAT and change management during rollout phases.
- Support the Head in aligning implementation with architectural standards.
Qualifications and Skills:
- • 10–14 years in ERP/CRM implementation and business process automation.
- Hands-on expertise with Zoho Suite, HubSpot, Exotel, Jira, Confluence, Zapier/API integrations.
- Working knowledge of enterprise architecture and cybersecurity principles.
- Strong analytical, documentation, and communication skills.
- PMP / ITIL / Zoho Certified Professional preferred.
- Good understanding of enterprise technology architecture and cyber security.
