The Front Desk Receptionist serves as the first point of contact for clients, visitors, and employees. This role is responsible for managing front desk operations, including greeting guests, answering phone calls, handling inquiries, and performing various administrative tasks. The ideal candidate is professional, friendly, organized, and capable of multitasking in a fast-paced environment.
Responsibilities:
Property Showrounds : Proactively conduct property showrounds, showcasing our center’s facilities and amenities to potential clients. Highlight the key features and benefits of our establishment to prospective customers.
Hospitality Expertise: Demonstrate a strong understanding of Indian hospitality principles and practices. Provide a warm and welcoming atmosphere to guests, creating a positive and lasting impression of our center.
Ticket Handling: Log and manage tickets daily, ensuring timely resolution or escalation to the appropriate departments.
Communication and Presentation: Exhibit exceptional communication skills both in person and over the phone. Engage with clients and visitors in a friendly, approachable manner while maintaining a professional demeanor.
Grooming and Personal Presentation: Maintain a neat and polished appearance consistently, reflecting the high standards of our establishment.
Over-the-Counter Invoices: Handle daily invoicing processes accurately and efficiently. Assist customers in billing-related inquiries, ensuring all transactions are processed securely including handling visitor at the premises.
Reception Handling Etiquettes: Manage the reception area effectively, maintaining cleanliness and organization. Greet visitors, employees, and vendors courteously and direct them to their respective destinations.
Requirements:
Previous Experience: Prior 1 years of experience in a customer-facing role within the hospitality industry or related field is preferred.
Hospitality Knowledge: Possess a fundamental understanding of Indian hospitality principles, ensuring a culturally sensitive approach to customer interactions.
Communication Skills: Excellent verbal and written communication skills in English and local languages are essential for effective customer engagement.
Professionalism: Display a high level of professionalism, courtesy, and tact in all interactions, regardless of the situation.
Problem-Solving: Demonstrate strong problem-solving skills and the ability to handle customer issues with empathy and efficiency.
Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail.
Availability: Willingness to work flexible hours, including weekends and holidays, to accommodate the center’s operational needs.
Tech-Savvy: Proficient in basic computer applications and ticketing software for efficient issue tracking.
If you have a passion for hospitality, excellent communication skills, and a genuine desire to provide outstanding customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of creating memorable experiences for our valued guests.
Experience Range: 0 to 3 yrs
Qualification: Bachelor’s or Master’s degree in hospitality management, Business Administration, or a related field.
