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Lead - Customer Success (Hospitality)

About BHIVE

The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru. With BHIVE Workspace’s extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties’ expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27+ properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. To know more about the BHIVE GROUP, visit – www.bhive.group  
 

BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033

BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind.. 

Experience Range : 5-8Years Experience

Qualification : Bachelors of Hotel Management

Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

BHIVE Alts is the fintech platform which provides retail investors access to institutional quality Real Estate investment options, helping them diversify their portfolio – www.bhivealts.com

Our mission is to be India’s largest and most comprehensive platform for commercial real estate rental solutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customers by offering best-in-class customer experience, value for money, tailor-made solutions and the options available.

Role Summary :

Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from leading 4 star and 5 star hotels. Executive – Customer Success (Hospitality) plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L. Complete operational ownership of BHIVE Center with 500+ member capacity, which would be 24/7 operational. While leadership is a key skill, hands on work is also expected. You will also be the key relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center.

Note: Preference will be given to those who have worked in top rated hotels like Oberoi, Taj, Novotel, ITC Group, Marriott and other leading 5 star hotels

Employee Referral Policy :

If you refer a candidate, you stand to win exciting prizes.

For more details refer to www.bhiveworkspace.com/employee-referral/

Category : Referral Category 3

Key Deliverables :

  • Provide guidance and support to the sales team in handling complex deals.
  • Collaborate with the stakeholders to assess and strategize for challenging negotiations.
  • Ensure that the BHIVE vision and values are maintained during negotiations.
  • Maintain a strong relationship with top clients, founders, and points of contact.
  • Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.
  • Address any concerns or issues raised by clients in a timely and effective manner.
  • Focuses on member retention and employee effective engagement strategies.
  • Oversee the timely and accurate submission of sales-related data and reports.
  • Conduct regular audits to ensure the quality and accuracy of sales data.
  • Collaborate with the sales team to identify and resolve any discrepancies in data.
  • Acknowledge and respond promptly to any escalations.
  • Facilitate communication through effective channels, such as group chats or meetings with stakeholders.
  • Ensure inter-departmental coordination to address issues affecting member experience or daily operations.
  • Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.
  • Collaborate with sales managers to assess individual and team performance.
  • Provide feedback and support for continuous improvement.
  • Ensure that all sales-related tasks are completed within established timelines.
  • Collaborate with the sales and operations teams to streamline processes for efficient task completion.
  • Provide suggestions for negotiations while upholding BHIVE’s vision and values.
  • Encourage a “think win-win” approach and navigate member-related issues diplomatically.
  • Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.
  • Foster a culture of continuous learning and development within the sales department.
  • Monitor and ensure timely collection of payments.
  • Escalate any challenges related to collections effectively to ensure resolution.

Key Competencies :

  • Complex Deal Handling
  • Customer Relationship Management
  • Timely Reporting and Data Management
  • Escalation Handling
  • Weekly Catch Ups and Performance Reviews
  • Deadline Adherence
  • Negotiation Skills
  • Training and Development
  • Collection Oversight

How To Apply?

Please send your CV to hr@bhiveworkspace.com with subject as “Application for the position of Lead – Customer Success (Hospitality)”

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Why Choose BHIVE

1. Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package, competitive compensation, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.  
 
2. Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.  
 
3. Growth: BHIVE invests in employee development, providing opportunities for professional advancement.  
 
4. Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.
 
If you are someone who wants to join BHIVE to collaborate, cowin, cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.

Employee Referral Policy

If you refer a candidate, you stand to win exciting prizes.

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