The Facilities Executive – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive will ensure that these services are delivered in line with the organization’s standards and client requirements.
Key Responsibilities:
Housekeeping Management:
- Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
- Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
- Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.
Security Management:
- Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
- Regularly review security measures, conduct audits, and improve protocols as necessary.
- Address and resolve security-related incidents or concerns.
Pest Control:
- Schedule regular pest control services and ensure compliance with health and safety regulations.
- Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
Waste Management:
- Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
- Implement waste reduction and recycling initiatives where possible.
Vendor Management:
- Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
- Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
- Coordinate contract renewals and negotiate with vendors for cost-effective services.
Budget Management:
- Assist in preparing and managing the budget for soft services.
- Monitor expenses, ensuring efficient use of resources and cost optimization.
Customer Service:
- Respond to any soft services-related complaints or requests from internal staff or clients.
- Ensure timely resolution of issues and maintain high levels of satisfaction.
Compliance with SLA Metrics
- Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
- Regular reporting and documentation of SLA adherence.
Resource Management
- Ensure appropriate staffing and resource allocation to meet the demands of the SLA.
- Monitor workforce performance and resource efficiency in relation to service delivery
Reporting:
- Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions.
- Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.
Qualifications and Skills:
- Education: Bachelor’s degree in Facility Management, Hotel Management, or a related field.
Experience:
- 2-3 years of experience in facilities management, specifically soft services.
- Prior experience in managing housekeeping, security, and other non-technical services.
