Skip to content

Head of Business Systems & Process Automation

Key Responsibilities:

Business Solution Architecture

• Translate complex, real-world business needs into scalable solution designs (contract lifecycle, seat fitment, renewals, customer onboarding, site visits, payments)

• Define workflows, data models, user journeys, and integration logic for core systems

• Lead development of BRDs, SOPs, test cases, UAT scenarios, and release notes.

Process Automation & Standardization

• Own and scale process automation across Sales, Finance, Customer Success, and Projects

• Build reusable workflow components (e.g., lead routing, fitment workflows, renewal reminders)

• Standardize handoffs and integrate touchpoints via APIs, Zapier, or native integrations

Cross-Functional Systems Governance

• Interface with Sales, Finance, Customer Success, Projects, and the CEO’s office to align system design with business objectives

• Facilitate UAT, business sign-off, and post-go-live feedback cycles

• Champion Jira/Confluence for structured documentation and governance

Dashboards & Business Intelligence

• Own the creation of the Dashboard Catalogue, Data Dictionary, and System Metadata

• Partner with stakeholders to define actionable KPIs (e.g., occupancy, churn, pipeline velocity)

• Ensure data integrity and create feedback loops for decision-making dashboards

Application & Integration Ownership

• Oversee business configuration of Zoho Suite, HubSpot, Exotel, ERP, and internal apps

• Maintain a full Integration Inventory and ensure seamless API/middleware workflows

• Recommend upgrades, system enhancements, and build-vs-buy decisions

Operational Reliability

• Manage IT asset inventory, SaaS license lifecycle, and hardware/software allocation

• Define and track SLAs, response time, and change management protocols

• Lead Tier-1 support and manage escalation to Tier-2 dev team

Must-Have Qualifications

• 10+ years of experience in implementing and supporting business applications in high-growth or tech-led service organizations.

• Strong experience in designing scalable CRM/ERP workflows across Sales, Finance, and Customer Ops.

• Proven track record with BRDs, test planning, UAT, and Agile/Waterfall hybrids.

• Hands-on with tools like Zoho, HubSpot, Exotel, Jira, Confluence, Zapier/API integrations.

• Excellent stakeholder engagement, documentation, and change management skills.

Preferred Qualifications

• MBA or PGDM in Business Systems or Technology Management

• Certified ScrumMaster / PMP / ITIL

• Experience with BI platforms like Power BI or Apache Superset

• Exposure to Data Warehousing, semantic data modeling, or knowledge graphs

• Background in PropTech, B2B SaaS, coworking/managed spaces, or consulting

Core Competencies

• Strategic problem-solving with business-first thinking

• End-to-end process ownership and system thinking

• Cross-functional communication and negotiation

• Documentation discipline and SDLC governance

• Passion for structured execution in a fast-moving environment

About BHIVE Group

The BHIVE Group stands at the forefront of revolutionizing managed offices & enterprise coworking spaces, while democratizing investments in Bengaluru.

1,000 + Companies

Backed by Blume Ventures

28,000 Seats

27+ Centres

1.8+ million sq. ft

*INR 350+ Crore Revenue

To know more about the BHIVE GROUP, visit – www.bhive.group 

BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033 

BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind. 

Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package includes  

1,000 + Companies

We’re a passionate, youthful, and vibrant team, located in the heart of the city’s bustling Central Business District   Equal Opportunity

Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.  

Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.

Employee Referral Policy

If you refer a candidate, you stand to win exciting prizes.

Log in

Don’t have an account? Sign Up

Apply for this job now

Enter your name*
Email*
Phone Number*
Are you serving notice period
How soon can you join BHIVE?*
How long have you been working in this field, specifically?*
Upload your CV /Resume*
Maximum file size: 5 MB

Share the Job on