Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention
strategies while contributing to our mission of delivering exceptional customer experiences.
Key Responsibilities:
- Assist in onboarding new clients, ensuring a seamless transition and setup process.
- Conduct regular check-ins with clients to understand their needs and provide proactive support.
- Help resolve client issues promptly, ensuring a high level of satisfaction. Relationship Management
- Build and maintain strong relationships with clients by providing personalized service and solutions.
- Support the creation of engagement strategies to enhance client retention and loyalty.
- Gather and analyze client feedback to identify areas for improvement.
- Collaborate with the sales and operations teams to address client concerns and enhance service delivery.
- Maintain accurate records of client interactions and updates in the CRM system.
- Assist in preparing client success reports and presentations Upselling & Cross-Selling
- Identify opportunities for upselling and cross-selling BHIVE’s products and services.
- Communicate value propositions effectively to meet client requirements. Market Research & Insights
- Conduct research to understand client industries, challenges, and trends.
- Provide actionable insights to the team to improve the customer experience.
Qualifications:
Job Details : Customer Success Associate
- Fresh graduate with a bachelor’s degree in commerce, Business Administration, or related fields.
- Basic understanding of customer success principles and practices.
- Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Positive attitude and eagerness to learn.
Skills:
- Excellent organizational and multitasking abilities.
- Empathy and a customer-focused mindset.
- Self-motivated and proactive in identifying solutions.
- Ability to thrive in a fast-paced and dynamic environment.
