Job Summary: We are seeking a dynamic and experienced Facilities & Operations Training Specialist to design, deliver, and manage training programs tailored for our Facilities and Operations teams. The ideal candidate will bring a deep understanding of facilities management processes, hands-on training experience, and a passion for developing people to enhance performance and service quality. This role will closely collaborate with the Facilities leadership team and the L&D function to ensure training programs align with business goals, operational standards, and customer experience outcomes. 

Key Responsibilities:

1. Training Design and Development 

• Conduct training needs analysis in coordination with the VP – Facilities & Operations and L&D team. 

• Design training content, modules, and toolkits specific to facilities and operations processes (e.g., housekeeping, maintenance, soft services, vendor management, safety, and compliance). 

• Create engaging learning materials in multiple formats—presentations, SOP videos, role-play exercises, and simulation-based sessions. 

• Ensure training materials are regularly updated based on operational changes, guest feedback, and audit results. 

2. Training Delivery and Facilitation 

• Deliver effective onboarding and skill enhancement training for operations, facility executives, and front-line staff. 

• Facilitate both classroom and on-the-floor sessions across multiple centers, ensuring consistent learning experiences. 

• Adapt training delivery style to suit diverse audiences and language groups for better understanding and retention. 

• Conduct refresher programs and certification-based assessments to ensure compliance with company standards. 

3. Training Impact Measurement and NPS Tracking 

• Track and report training effectiveness using pre-and post-training assessments, feedback surveys, and NPS scores. 

• Analyze learning data and provide actionable insights to leadership for continuous improvement. 

• Maintain detailed MIS on training schedules, attendance, completion rates, and outcomes. 

• Partner with the L&D team to implement learning analytics frameworks and track ROI on training initiatives. 

4. Cross-Functional Collaboration 

• Collaborate with the Facilities, Operations, HR, and L&D teams to ensure alignment between business priorities and training goals. 

• Support new initiatives (e.g., tech tool rollouts, safety protocols, customer experience enhancements) through structured training interventions. 

• Liaise with vendors and subject-matter experts when external expertise is required for specialized topics. 

5. Quality and Compliance Standards 

• Ensure that all training adheres to company policies, safety protocols, and quality standards. 

• Support internal audits by maintaining accurate training documentation and records. 

Desired Skills & Competencies: 

Strong knowledge of facilities management operations, including housekeeping, maintenance, and soft services. 

• Proven experience in training design, facilitation, and evaluation within a facilities or operations environment. 

• Excellent communication, presentation, and interpersonal skills. 

• Fluency in English, Kannada, and Hindi – essential for engaging regionally diverse teams. 

• Proficiency in Microsoft Office Suite, Google Workspace, and LMS or learning analytics tools. 

• Strong analytical mindset with the ability to interpret feedback and measure learning outcomes. 

• High energy, empathy, and the ability to influence learners and stakeholders effectively. 

Desired Attributes 

• Bachelor’s degree in any discipline; a specialization or certification in Training & Development, Learning Design, or Facilities Management is preferred. 

• Certification in Instructional Design, Train-the-Trainer (TTT), or similar credentials will be an advantage.