Position Title: AGM Facilities
Overview: As the AGM- Facilities within our esteemed real estate company, you will play a pivotal role in ensuring the highest standards of hospitality and guest services across our properties. You will oversee the day-to-day operations of our hospitality department, striving for excellence in customer satisfaction, operational efficiency, revenue generation, and Environment, Health and Safety Compliances. your strategic vision and leadership will be instrumental in shaping the guest experience and enhancing our brand reputation.
What you’ll do (Key deliverables)
1. Strategic Leadership: • Develop and implement strategic plans and initiatives to enhance the hospitality offerings across our properties. • Define goals, objectives, and KPIs to measure the success of hospitality operations. • Stay abreast of industry trends and best practices to drive innovation an • Competitiveness.
2. Operational Management: • Oversee all aspects of hospitality operations including front desk services, concierge, housekeeping, food & beverage, and guest relations. • Ensure smooth and efficient day-to-day operations, maintaining high levels of service quality and guest satisfaction. • Monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR) to optimize performance.
3. Team Management: • Recruit, train, and supervise hospitality staff, fostering a culture of excellence, teamwork, and continuous improvement. • Set performance standards, conduct regular performance evaluations, and provide coaching and mentorship as needed. • Promote a positive work environment that encourages employee engagement and retention.
4. Guest Experience: • Champion a guest-centric approach, ensuring personalized and memorable experiences for all guests. • Address guest feedback and complaints promptly and effectively, striving for resolution and guest satisfaction. • Implement initiatives to enhance guest loyalty and drive repeat business.
5. Financial Management: • Develop and manage the hospitality department budget, optimizing expenses while maximizing revenue opportunities. • Analyse financial performance metrics and identify opportunities for cost savings and revenue growth. • Collaborate with the sales and marketing team to develop pricing strategies and promotional campaigns to drive occupancy and revenue.
6. Compliance and Quality Assurance: • Ensure compliance with industry regulations, safety standards, and company policies and procedures. • Conduct regular audits and inspections to maintain high cleanliness, hygiene, and safety standards. • Implement quality assurance programs to uphold brand standards and reputation.
7. Stakeholder Relations: • Build and maintain strong relationships with property owners, investors, partners, and vendors. • Collaborate with cross-functional teams to align hospitality initiatives with broader company objectives. • Serve as a brand ambassador, representing the company at industry events and networking opportunities.
Key Responsibilities:
1. Strategic Leadership & Operational Management: Develop strategic plans and oversee all hospitality operations to ensure high service quality and guest satisfaction.
2. Team & Financial Management: Recruit, train, and manage staff, while optimizing the budget and financial performance.
3. Guest Experience & Compliance: Champion a guest-centric approach and ensure compliance with industry standards, maintaining strong stakeholder relations.
Minimum qualifications/ Experience:
•12 – 15 years of experience in facility management, maintenance and Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc)
• Proven experience in hospitality management, preferably in a luxury hotel or resort environment or OR Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc).
• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Excellent communication, interpersonal, and customer service skills.
• Strategic thinker with a track record of driving operational excellence and financial performance.
• Sound knowledge of hospitality industry trends, best practices, and technologies.
• Proficiency in budgeting, financial analysis, and revenue management.
• Ability to work well under pressure and adapt to changing priorities.
• Certification in hospitality management (e.g., CHA, CMP) is a plus
