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Customer Success Associate

The Customer Success Associate at BHIVE Workspace plays a vital role in enhancing customer satisfaction and fostering long-term relationships. This is a full-time junior position located in Bangalore, requiring 1-3 years of relevant experience. The successful candidate will be a key point of contact for clients, ensuring seamless onboarding and continuous engagement with the company’s workspace solutions.

Qualifications And Skills

  • Must have strong customer relationship management skills with proven ability to build sustainable relationships. (Mandatory skill)
  • Demonstrated ability in customer engagement to ensure that customer needs are met, fostering satisfaction and loyalty. (Mandatory skill)
  • Experience with onboarding processes to ensure a smooth transition and positive experience from the start. (Mandatory skill)
  • Proficient in using CRM software for managing customer data and interactions effectively.
  • Excellent conflict resolution skills to address and solve customer issues quickly and effectively.
  • Strong capability in upselling and cross-selling to maximize customer value and company profitability.
  • Empathy and active listening skills to understand and address customer concerns and expectations.
  • Ability to work collaboratively in a team environment while maintaining accountability for individual contributions.

Roles And Responsibilities

  • Act as the primary contact for customer concerns, working to resolve issues promptly and effectively.
  • Facilitate the onboarding process for new clients, ensuring they have a seamless introduction to BHIVE Workspace solutions.
  • Engage with customers regularly to understand their needs and provide appropriate solutions and support.
  • Maintain up-to-date records of customer interactions using CRM software, ensuring data accuracy and confidentiality.
  • Develop strategies to enhance customer engagement and satisfaction while identifying opportunities for upselling and cross-selling.
  • Collaborate with the sales and marketing teams to enhance customer experiences and deliver consistent company messaging.
  • Analyze customer feedback and offer insights to the team for continuous improvement of services and offerings.
  • Organize and participate in community events and activities to strengthen customer relationships and foster community engagement.

About BHIVE Group

The BHIVE Group stands at the forefront of revolutionizing managed offices & enterprise coworking spaces, while democratizing investments in Bengaluru.

1,000 + Companies

Backed by Blume Ventures

28,000 Seats

27+ Centres

1.8+ million sq. ft

*INR 350+ Crore Revenue

To know more about the BHIVE GROUP, visit – www.bhive.group 

BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033 

BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind. 

Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package includes  

1,000 + Companies

We’re a passionate, youthful, and vibrant team, located in the heart of the city’s bustling Central Business District   Equal Opportunity

Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.  

Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.

Employee Referral Policy

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