Job Summary:  

The Program Manager will be responsible for coordinating the implementation of BHIVE’s Digital Operating System across departments, ensuring that enterprise systems, workflow automation, and platform integrations are rolled out in a structured and disciplined manner. 

The role requires someone who can translate architecture and platform design into executable implementation programs, manage cross-functional dependencies, and ensure that systems are implemented with clearly defined workflows, SLAs, and governance frameworks. 

This position sits within the Program Management Office (PMU) and will work closely with both the Digital Platforms team and the IT Infrastructure team. 

Key Responsibilities: 

1. Technology Program Implementation 

Lead and coordinate enterprise technology programs related to BHIVE’s Digital Operating System including: 

• Workflow automation initiatives 

• Enterprise platform integrations 

• Process digitization programs 

• Cross-system data integration projects 

Ensure that initiatives move systematically from architecture → design → implementation → operational adoption. 

2. Workflow and Process Automation 

Work with business teams and technology architects to translate operational processes into structured digital workflows. 

Responsibilities include: 

• Mapping business processes into system workflows 

• Defining workflow stages and approval chains 

• Ensuring workflows are aligned with the platform architecture 

Examples include automation programs related to: 

• Procure-to-Pay processes 

• Vendor onboarding 

• Contract management 

• Asset lifecycle tracking 

• Operational approvals and compliance workflows 

3. SLA and Governance Implementation 

Ensure that operational workflows implemented on the platform incorporate: 

• Defined SLA timelines 

• Escalation mechanisms 

• Governance checkpoints 

• Approval hierarchies 

• Audit and traceability frameworks 

Support the creation of governance structures that ensure systems operate with discipline, transparency, and accountability. 

4. Cross-Functional Coordination 

Act as the coordination point between technology teams and business departments. 

Responsibilities include: 

• Aligning department stakeholders with implementation plans 

• Managing cross-department dependencies 

• Driving timely resolution of implementation issues 

• Ensuring departmental readiness for system rollout 

5. Documentation and Operational Playbooks 

Develop and maintain structured documentation for all technology programs including: 

• Workflow definitions 

• System process documentation 

• Implementation roadmaps 

• Governance frameworks 

• Operational playbooks and standard operating procedures 

These documents will serve as the operational foundation for BHIVE’s Digital Operating System. 

6. Program Monitoring and Reporting 

Monitor implementation progress using structured program management discipline including: 

• Milestone tracking 

• Risk identification and mitigation 

• Dependency management 

• Status reporting to leadership teams 

Ensure that technology programs move from design to operational adoption within defined timelines. 

Required Qualifications 

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or related fields 

• 6–10 years of experience in technology program management, digital transformation programs, or enterprise platform implementations 

Required Skills and Experience 

• Experience managing enterprise technology implementation programs 

• Strong understanding of business process workflows and automation 

• Experience coordinating cross-functional teams in complex projects 

• Ability to work with technology architects, engineering teams, and business stakeholders 

• Strong documentation and process design skills 

• Experience managing project timelines, dependencies, and implementation risks 

Preferred Experience 

Candidates with experience in one or more of the following areas will be preferred: 

• Enterprise platform implementation (ERP, CRM, workflow platforms) 

• Business process automation or BPM systems 

• Digital transformation initiatives 

• SaaS platform implementation 

• Enterprise system integrations 

Key Competencies 

The ideal candidate will demonstrate: 

• Strong systems thinking and process orientation 

• Ability to translate technology architecture into operational programs 

• Structured approach to workflow design and governance 

• Strong stakeholder management and communication skills 

• High discipline in documentation and operational processes 

What Success Looks Like in This Role 

Success in this role will be reflected through: 

• Successful rollout of automation and workflow programs across departments 

• Implementation of systems with clearly defined workflows and SLAs 

• Strong adoption of new technology platforms by operational teams 

• Reduction in manual processes through automation 

• Creation of structured governance and documentation frameworks