1.  Role Summary – BHIVE Group is looking for a Program Manager to plan, coordinate and deliver IT programs spanning infrastructure and network, cybersecurity, and ERP implementation. This is a program-management role, not a technical specialist role — the focus is on driving delivery, not building solutions hands-on. The successful candidate leads through people and process: orchestrating internal teams, vendors and stakeholders to deliver programs on time, within budget, and in line with BHIVE’s IT policies, SOPs and governance standards. 

A working understanding of the IT domains involved is sufficient — enough to converse credibly with technical teams and vendors, ask the right questions, and make informed prioritisation and risk decisions. Deep, hands-on expertise in networking, security or ERP configuration is not required; strong program-management discipline is. 

2.  Key Responsibilities 

Program Planning & Delivery 

• Own end-to-end delivery of IT programs across infrastructure, network, cybersecurity and ERP — defining scope, schedule, budget, resourcing and success criteria. 

• Build and maintain integrated program plans, milestones and roadmaps across multiple concurrent workstreams. 

• Drive execution to agreed timelines and budgets; proactively remove blockers and manage change requests through to sign-off. 

• Coordinate cutovers, go-lives and rollouts across BHIVE sites, ensuring readiness and clean hand-over to operations / support. 

Stakeholder & Vendor Management 

• Act as the single point of coordination between business owners (Finance, HR, Operations), internal IT teams, and external vendors / system integrators. 

• Manage vendor engagement — RFPs, SOWs, deliverables, SLAs and performance — and hold partners accountable to commitments. 

• Run steering committees and status reviews; communicate progress, risks and decisions clearly to leadership and stakeholders. 

Risk, Budget & Reporting 

• Maintain RAID logs (risks, assumptions, issues, dependencies) and drive timely mitigation and escalation. 

• Track program budgets and spend against approved plans; flag variances early and support forecasting. 

• Produce dashboards and reports on program health, KPIs and milestones for the SVP – IT and leadership. 

Governance, Policies & Documentation 

• Develop, maintain and enforce IT policies, standard operating procedures (SOPs) and process documentation across programs. 

• Establish and run governance routines — change management, access reviews, asset and license/subscription governance, and vendor governance. 

• Maintain an audit-ready documentation repository (SharePoint) and support internal and external audits and compliance requirements. 

• Ensure every program adheres to security and governance controls from initiation through closure. 

3.  Program Management Skills & Competencies

• Planning:  Planning & scheduling — building realistic plans, critical-path and dependency management across parallel workstreams. 

• Stakeholders:  Stakeholder management — aligning cross-functional teams, managing expectations and communicating with clarity at all levels. 

• Vendors:  Vendor & contract management — RFPs, SOWs, negotiations, SLAs and holding partners to account. 

• Risk:  Risk & issue management — identifying, quantifying, escalating and mitigating risks before they impact delivery. 

• Budget:  Budget & financial tracking — cost control, forecasting and variance management. 

• Governance:  Governance & documentation — policies, SOPs, audit readiness and disciplined record-keeping. 

• Methods:  Methodologies & tools — Waterfall / Agile / hybrid delivery; fluency with project-tracking, reporting and collaboration tools. 

• Leadership:  Communication & leadership — steering committees, status reporting, and influencing without authority. 

4.  Required Qualifications 

• Education:  Bachelor’s degree in any discipline (IT / Engineering / Management preferred). 

• Experience:  5+ years in program / project management, ideally delivering IT or technology-enabled programs. 

• Delivery:  Proven track record delivering multiple concurrent projects on time and within budget. 

• IT knowledge:  Working (not expert) understanding of IT infrastructure, networking, cybersecurity and ERP concepts — enough to lead technical teams and vendors effectively. 

• Governance:  Experience authoring policies, SOPs and governance documentation; comfortable in audit and compliance environments. 

• Soft skills:  Excellent communication, coordination, stakeholder-management and documentation skills. 

5.  Preferred / Good to Have 

• Program / project management certification — PMP, PRINCE2, CAPM, or Agile / Scrum (CSM, PSM). 

• Exposure to ITIL, or governance frameworks such as ISO 27001, in a coordination capacity. 

• Familiarity with ZOHO, Microsoft 365, SharePoint and project-tracking tools. 

• Prior experience in coworking, real estate, or multi-site / high-growth environments.