Experience Range : 5-8Years Experience
Qualification : Bachelors of Hotel Management
Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round
BHIVE Alts is the fintech platform which provides retail investors access to institutional quality Real Estate investment options, helping them diversify their portfolio – www.bhivealts.com
Our mission is to be India’s largest and most comprehensive platform for commercial real estate rental solutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customers by offering best-in-class customer experience, value for money, tailor-made solutions and the options available.
Role Summary :
Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from leading 4 star and 5 star hotels. Executive – Customer Success (Hospitality) plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L. Complete operational ownership of BHIVE Center with 500+ member capacity, which would be 24/7 operational. While leadership is a key skill, hands on work is also expected. You will also be the key relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center.
Note: Preference will be given to those who have worked in top rated hotels like Oberoi, Taj, Novotel, ITC Group, Marriott and other leading 5 star hotels
Employee Referral Policy :
If you refer a candidate, you stand to win exciting prizes.
For more details refer to www.bhiveworkspace.com/employee-referral/
Category : Referral Category 3
Key Deliverables :
- Provide guidance and support to the sales team in handling complex deals.
- Collaborate with the stakeholders to assess and strategize for challenging negotiations.
- Ensure that the BHIVE vision and values are maintained during negotiations.
- Maintain a strong relationship with top clients, founders, and points of contact.
- Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.
- Address any concerns or issues raised by clients in a timely and effective manner.
- Focuses on member retention and employee effective engagement strategies.
- Oversee the timely and accurate submission of sales-related data and reports.
- Conduct regular audits to ensure the quality and accuracy of sales data.
- Collaborate with the sales team to identify and resolve any discrepancies in data.
- Acknowledge and respond promptly to any escalations.
- Facilitate communication through effective channels, such as group chats or meetings with stakeholders.
- Ensure inter-departmental coordination to address issues affecting member experience or daily operations.
- Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.
- Collaborate with sales managers to assess individual and team performance.
- Provide feedback and support for continuous improvement.
- Ensure that all sales-related tasks are completed within established timelines.
- Collaborate with the sales and operations teams to streamline processes for efficient task completion.
- Provide suggestions for negotiations while upholding BHIVE’s vision and values.
- Encourage a “think win-win” approach and navigate member-related issues diplomatically.
- Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.
- Foster a culture of continuous learning and development within the sales department.
- Monitor and ensure timely collection of payments.
- Escalate any challenges related to collections effectively to ensure resolution.
Key Competencies :
- Complex Deal Handling
- Customer Relationship Management
- Timely Reporting and Data Management
- Escalation Handling
- Weekly Catch Ups and Performance Reviews
- Deadline Adherence
- Negotiation Skills
- Training and Development
- Collection Oversight
How To Apply?
Please send your CV to hr@bhiveworkspace.com with subject as “Application for the position of Lead – Customer Success (Hospitality)”
