Mandatory Proficiency in Marathi Language

Experience Range : 7-9 Years Experience

Qualification : Bachelors of Hotel Management

Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

Our mission is to be amongst the most loved and admired real estate companies of India by 2033 –10 year mission as instated in 2023.

Referral Policy: 2

• Category: Referral Category If you refer to a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/

Key Deliverables :

• Provide guidance and support to the sales team in handling complex deals.
• Collaborate with the stakeholders to assess and strategize for challenging negotiations.
• Ensure that the BHIVE vision and values are maintained during negotiations.
• Maintain a strong relationship with top clients, founders, and points of contact.
• Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.
• Address any concerns or issues raised by clients in a timely and effective manner.
• Focuses on member retention and employee effective engagement strategies.
• Oversee the timely and accurate submission of sales-related data and reports.
• Conduct regular audits to ensure the quality and accuracy of sales data.
• Collaborate with the sales team to identify and resolve any discrepancies in data.
• Acknowledge and respond promptly to any escalations.
• Facilitate communication through effective channels, such as group chats or meetings with stakeholders.
• Ensure inter-departmental coordination to address issues affecting member experience or daily operations.
• Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.
• Collaborate with sales managers to assess individual and team performance.
• Provide feedback and support for continuous improvement.
• Ensure that all sales-related tasks are completed within established timelines.
• Collaborate with the sales and operations teams to streamline processes for efficient task completion.
• Provide suggestions for negotiations while upholding BHIVE’s vision and values.
• Encourage a “think win-win” approach and navigate member-related issues diplomatically.
• Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.
• Foster a culture of continuous learning and development within the sales department.
• Monitor and ensure timely collection of payments.
• Escalate any challenges related to collections effectively to ensure resolution.

Key Competencies :

• Complex Deal Handling
• Customer Relationship Management
• Timely Reporting and Data Management
• Escalation Handling
• Weekly Catch Ups and Performance Reviews
• Deadline Adherence
• Negotiation Skills
• Training and Development
• Collection Oversight

How To Apply?

Please send your CV to hr@bhiveworkspace.com with subject as “Application for the position of Senior Lead – Customer Success (Hospitality)”