Role Summary:
As a Training Specialist (Content & Delivery), you will be at the forefront of building a learning culture across the organization. You will play a pivotal role in designing, developing, and delivering high-impact training interventions that drive performance, foster growth, and align with business goals. This role will span both instructor-led training (ILT) and digital learning through Learning Management Systems (LMS) and will involve deep collaboration with business leaders across functions such as Sales, Operations, Customer Success, Finance, and Product.
Key Responsibilities:
Training Needs Analysis
• Partner with function heads and HR Business Partners to identify training needs across business units.
• Conduct skill gap analysis and performance diagnostics to tailor training programs that address real business challenges.
• Curate and adapt content from internal SMEs and external sources to suit different learner personas and roles.
Content Design & Development
• Design engaging, outcome-driven learning content for classroom sessions, workshops, and digital platforms.
• Create training materials including presentations, facilitator guides, participant workbooks, e-learning modules, and job aids.
• Curate and adapt content from internal SMEs and external sources to suit different learner personas and roles.
Training Delivery
• Facilitate high-energy, impactful workshops, and upskilling sessions across business functions.
• Use a mix of instructional methods—role plays, case studies, simulations, microlearning, etc.—to enhance learner engagement and knowledge retention.
• Track attendance, participation, and feedback to continuously improve delivery.
LMS & Digital Learning Management
• Upload, manage, and monitor content on the company’s LMS platform.
• Track learner progress, analyze learning data, and generate periodic reports to assess impact.
• Recommend tools and innovations to enhance digital learning effectiveness.
Program Evaluation, Reporting and Process Improvements
• Use Kirkpatrick’s model (or similar frameworks) to evaluate training effectiveness.
• Gather feedback from participants and stakeholders to iterate and improve future programs.
• Provide regular insights and dashboards to leadership on training outcomes and ROI.
• Stay updated with industry trends and new training methodologies to incorporate into L&D interventions for effectiveness.
Who You Are
• A passionate learning professional with a flair for storytelling, facilitation, and learner engagement.
• Thrive in a fast-paced, high-growth environment and can manage multiple priorities with agility.
• Excellent communicator with strong hold on ‘Stakeholder Engagement and Management’.
• Business-savvy, with the ability to connect training outcomes to functional KPIs and performance.
• A hands-on creator with strong instructional design capability and comfort with LMS platforms.
• A go-getter with strong experience in fast-growth industries like Retail, F&B, hospitality, quick commerce and co-working/commercial real estate.
Qualifications and Skills:
• Bachelor’s degree in any discipline. A Master’s (Degree/Diploma) in HR, Education, or Organizational Psychology is a big plus.
• 6-8 years of experience in L&D, with demonstrated strength in both content creation and training delivery.
• Strong experience in designing and delivering programs for Sales, Customer Experience, Operations, and Corporate Functions.
• Certification in instructional design, facilitation, or adult learning principles (e.g., ATD, NLP, DDI, etc.) is preferred. Strong grasp of Instructional Design Frameworks such as Bloom’s Taxonomy, Design Thinking, ADDIE Model, SAM Model (Successive Approximation Model)
• Familiarity with LMS platforms, digital learning tools, and blended learning strategies.
