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Senior Lead - Customer Success (Hospitality)

Mandatory Proficiency in Marathi Language

Experience Range : 7-9 Years Experience

Qualification : Bachelors of Hotel Management

Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

Our mission is to be amongst the most loved and admired real estate companies of India by 2033 –10 year mission as instated in 2023.

Referral Policy: 2

  • Category: Referral Category If you refer to a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/

Key Deliverables :

  • Provide guidance and support to the sales team in handling complex deals.
  • Collaborate with the stakeholders to assess and strategize for challenging negotiations.
  • Ensure that the BHIVE vision and values are maintained during negotiations.
  • Maintain a strong relationship with top clients, founders, and points of contact.
  • Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.
  • Address any concerns or issues raised by clients in a timely and effective manner.
  • Focuses on member retention and employee effective engagement strategies.
  • Oversee the timely and accurate submission of sales-related data and reports.
  • Conduct regular audits to ensure the quality and accuracy of sales data.
  • Collaborate with the sales team to identify and resolve any discrepancies in data.
  • Acknowledge and respond promptly to any escalations.
  • Facilitate communication through effective channels, such as group chats or meetings with stakeholders.
  • Ensure inter-departmental coordination to address issues affecting member experience or daily operations.
  • Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.
  • Collaborate with sales managers to assess individual and team performance.
  • Provide feedback and support for continuous improvement.
  • Ensure that all sales-related tasks are completed within established timelines.
  • Collaborate with the sales and operations teams to streamline processes for efficient task completion.
  • Provide suggestions for negotiations while upholding BHIVE’s vision and values.
  • Encourage a “think win-win” approach and navigate member-related issues diplomatically.
  • Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.
  • Foster a culture of continuous learning and development within the sales department.
  • Monitor and ensure timely collection of payments.
  • Escalate any challenges related to collections effectively to ensure resolution.

Key Competencies :

  • Complex Deal Handling
  • Customer Relationship Management
  • Timely Reporting and Data Management
  • Escalation Handling
  • Weekly Catch Ups and Performance Reviews
  • Deadline Adherence
  • Negotiation Skills
  • Training and Development
  • Collection Oversight

How To Apply?

Please send your CV to hr@bhiveworkspace.com with subject as “Application for the position of Senior Lead – Customer Success (Hospitality)”

About BHIVE Group

The BHIVE Group stands at the forefront of revolutionizing managed offices & enterprise coworking spaces, while democratizing investments in Bengaluru.

1,000 + Companies

Backed by Blume Ventures

28,000 Seats

27+ Centres

1.8+ million sq. ft

*INR 350+ Crore Revenue

To know more about the BHIVE GROUP, visit – www.bhive.group 

BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033 

BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind. 

Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package includes  

1,000 + Companies

We’re a passionate, youthful, and vibrant team, located in the heart of the city’s bustling Central Business District   Equal Opportunity

Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.  

Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.

Employee Referral Policy

If you refer a candidate, you stand to win exciting prizes.

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