Experience Range: 12 – 15 years of experience in facility management, maintenance and Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc)
Education Qualification: Bachelor’s degree (Preferred-In Hospitability management), Masters- MBA, Operations Management or related field.
Interview Process: Applicant questionnaire > Case Studies > Face to Face Rounds > HR Round.
Role Overview:
As the Facility Management Head -(AGM/GM level) within our esteemed real estate company, you will play a pivotal role in ensuring the highest standards of hospitality and guest services across our properties. You will oversee the day-to-day operations of our hospitality department, striving for excellence in customer satisfaction, operational efficiency, revenue generation, and Environment, Health and Safety Compliances. your strategic vision and leadership will be instrumental in shaping the guest experience and enhancing our brand reputation.
Employee Referral Policy:
Category: Referral Category 1
If you refer a candidate, you stand to win exciting prizes. For more details refer to
www.bhiveworkspace.com/employee-referral/
Key Deliverables:
1. Strategic Leadership:
- Develop and implement strategic plans and initiatives to enhance the hospitality offerings across our properties.
- Define goals, objectives, and KPIs to measure the success of hospitality operations.
Stay abreast of industry trends and best practices to drive innovation an
Competitiveness.
2. Operational Management:
- Oversee all aspects of hospitality operations including front desk services, concierge, housekeeping, food & beverage, and guest relations.
- Ensure smooth and efficient day-to-day operations, maintaining high levels of service quality and guest satisfaction.
- Monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR) to optimize performance.
3. Team Management:
- Recruit, train, and supervise hospitality staff, fostering a culture of excellence, teamwork, and continuous improvement.
- Set performance standards, conduct regular performance evaluations, and provide coaching and mentorship as needed.
- Promote a positive work environment that encourages employee engagement and retention.
4. Guest Experience:
- Champion a guest-centric approach, ensuring personalized and memorable experiences for all guests.
- Address guest feedback and complaints promptly and effectively, striving for resolution and guest satisfaction.
- Implement initiatives to enhance guest loyalty and drive repeat business.
5. Financial Management:
- Develop and manage the hospitality department budget, optimizing expenses while maximizing revenue opportunities.
- Analyse financial performance metrics and identify opportunities for cost savings and revenue growth.
- Collaborate with the sales and marketing team to develop pricing strategies and promotional campaigns to drive occupancy and revenue.
6. Compliance and Quality Assurance:
- Ensure compliance with industry regulations, safety standards, and company policies and procedures.
- Conduct regular audits and inspections to maintain high cleanliness, hygiene, and safety standards.
- Implement quality assurance programs to uphold brand standards and reputation.
7. Stakeholder Relations:
- Build and maintain strong relationships with property owners, investors, partners, and vendors.
- Collaborate with cross-functional teams to align hospitality initiatives with broader company objectives.
- Serve as a brand ambassador, representing the company at industry events and networking opportunities.
Key Competencies:
- Proven experience in hospitality management, preferably in a luxury hotel or resort environment or OR Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc).
- Strong leadership and management skills, with the ability to inspire and motivate teams.
- Excellent communication, interpersonal, and customer service skills.
- Strategic thinker with a track record of driving operational excellence and financial performance.
- Sound knowledge of hospitality industry trends, best practices, and technologies.
- Proficiency in budgeting, financial analysis, and revenue management.
- Ability to work well under pressure and adapt to changing priorities.
- Certification in hospitality management (e.g., CHA, CMP) is a plus.
Why Choose BHIVE:
Exciting Projects: BHIVE offers innovative projects that significantly impact on the industry.
Collaborative Environment: Valuing teamwork and collaboration, BHIVE fosters creativity and provides
learning opportunities.
Benefits: In addition to our competitive compensation package, you can win awards based on your
performance. Enjoy a range of outstanding perks, including top-notch benefits such as maternity and
parental leave, health benefits and more.
Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We
firmly believe that we are most effective in helping our associates, customers, and the communities we
serve, and lead better lives when we genuinely understand them. This involves recognising, respecting, and
valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering
inclusivity for all individuals.
Work-Life Balance: BHIVE promotes flexibility in work hours, ensuring a healthy work-life balance.
Career Growth: BHIVE invests in employee development, providing opportunities for professional
advancement.
Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.
How To Apply?
Please send your CV to hr@bhiveworkspace.com with the subject “Application for the post of Facility Management Head -(AGM/GM level)”.
